When a buyer receives an order, it is possible that some products are not as they used to be. Think about the quality, injury or diseases. A buyer may file a complaint. Once you receive a complaint, you immediately receive a message on your dashboard so that you can respond to it.
By open the complaint, you can respond to it to make a proposal.
If the buyer rejects your proposal, you can make a new proposal until there is an agreement.
The collection of progress will be postponed until there is a solution. It is smart to respond immediately to a complaint.
This page was last modified Thu 14 January at 16:34