What are complaints?

When a buyer receives an order, it is possible that some products are not as they used to be. Think about the quality, injury or diseases. A buyer may file a complaint. Once you receive a complaint, you immediately receive a message on your dashboard so that you can respond to it.

Where can I see my complaints?

You can see your complaints by clicking ‘complaints’ or ‘history complaints’.

How can I make a proposal?

By open the complaint, you can respond to it to make a proposal.

What to do when the buyer disagrees?

If the buyer rejects your proposal, you can make a new proposal until there is an agreement.

Settlement of complaints

The collection of progress will be postponed until there is a solution. It is smart to respond immediately to a complaint.

Jefry van den Hoeven

Written by Jefry van den Hoeven

This page was last modified Thu 14 January at 16:34